(Updated: Apr 12 2024)
These are the common issues that the team is currently looking into:
Connecting Discord goes to an OAUTH screen or a blank purple screen. If you are getting this, the Discord connection is not currently possible.
Some NFT Collections are not loading properly.
NFTs no longer get checked every hour. Only Lands and Pets. Everything else will be checked every 6 hours. If you do not log out for over 5 hours at any point, the NFTs will not update.
Genkai NFT: The artist did not provide the art for a lot of the unrevealed art. Art will be updated within a couple months and over time as more art gets revealed
Some market items aren't tradeable
Review this document for item trade values. If the item has no trade value, it cannot be traded
You can help us to figure out appropriate trade values: Use this link.
Trouble connecting Ronin Wallet to account, or stuck in reauthentication (please see troubleshooting tips)
Error 400 when connecting socials - follow the steps below for reasons:
OAuth - you started the authentication in one browser, and tried to complete somewhere else or your discord account is connected to a different account
Too Many Unverified Factors - This means you tried too many authentications without completing any and it has locked the account. Please proceed to make a ticket so team can look into it
Duplicate_Email: It means you are trying to connect a discord or email that is already being used in another account (OR doesn't match the email you've already connected).
If you're getting any of the below:
The game says you don't have an account, and you're positive you do
The game isn't allowing you to exit farms, houses, or any map
You cannot get to Terravilla
Then you may be using a VPN. Please disable your VPN, or turn off the Web Threat Protection. If it still doesn't work, restart your device after disabling. Some VPNs clash with Pixels.
Troubleshooting Tips
If you are struggling to connect your Ronin Wallet (or sometimes there are other issues where you get stuck), please try the following before creating a ticket:
Enable Hardware Acceleration
Sync Time - in Windows Settings Sync your time
Install MetaMask wallet extension even if you don't have metamask
Clear Cache/Data for the troublesome page, refresh, then try again
Try a private/incognito browser or a different browser with only relevant extensions enabled
Disable adblockers/popup blockers or any other blockers installed in your browser
Enable/Disable VPN (Try a different location or a different VPN)
Use a different device and/or internet connection
Update your browser
Restart your device
This one is specifically for Ronin wallets giving trouble to connect and it's marked as "Connected" in the Desktop Dashboard:
Connect your Ronin wallet on your phone. Then login to the Game on PC using Mobile Wallet Connect - Scan the QR code, and it should work!