(Updated: Dec 17 2024)
These are the common issues that the team is currently looking into:
Trouble connecting Ronin Wallet to account, or stuck in reauthentication (please see troubleshooting tips)
Error 400 when connecting socials - follow the steps below for reasons:
OAuth - you started the authentication in one browser, and tried to complete somewhere else or your discord account is connected to a different account
Too Many Unverified Factors - This means you tried too many authentications without completing any and it has locked the account. Please proceed to make a ticket so team can look into it
Duplicate_Email: It means you are trying to connect a discord or email that is already being used in another account (OR doesn't match the email you've already connected).
Troubleshooting Tips
If you are struggling to connect your Ronin Wallet (or sometimes there are other issues where you get stuck), please try the following before creating a ticket:
Reinstalling Ronin Wallet
Enable Hardware Acceleration
Sync Time - in Windows Settings Sync your time
Install MetaMask wallet extension even if you don't have metamask
Clear Cache/Data for the troublesome page, refresh, then try again
Try a private/incognito browser or a different browser with only relevant extensions enabled
Disable adblockers/popup blockers or any other blockers installed in your browser
Enable/Disable VPN (Try a different location or a different VPN)
Use a different device and/or internet connection
Update your browser
Restart your device
This one is specifically for Ronin wallets giving trouble to connect and it's marked as "Connected" in the Desktop Dashboard:
Connect your Ronin wallet on your phone. Then login to the Game on PC using Mobile Wallet Connect - Scan the QR code, and it should work!